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 BAYRUNNER SHUTTLE FAQ's |
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- What are your hours of operation?
Telephone reservation: 8:30am- 5:30pm Monday-Friday
Website reservations: 24 hours daily
Shuttle Terminal and Offices: 8:30a.m. - 5:30pm. Monday-Friday.
Arriving passengers will be met in front of the terminal.
Please refer to our schedules on the home page
- Where does the BayRunner Shuttle depart from in Salisbury?
The shuttle leaves from the downtown Airport Transportation Center, located at 547E Riverside Drive. This is in the shopping plaza directly behind the PNC Bank and just north of St. Francis Catholic Church. You can reference our map by clicking the "locations" link on our home page.
- Where does the BayRunner Shuttle depart from Easton?
We depart from the Main Terminal Building of the Easton Airport. There is a Bayrunner Shuttle counter inside the terminal that is unmanned. Your driver will attend to handling, ticketing and the collecting fares when the shuttle arrives. The terminal is located on Newnam Road just off Airport Road, approximately 1/4 mile west of US Route 50. Airport Road and Black Dog Alley cross Route 50 Just North of Easton. There is free parking at the airport.
- Where does the BayRunner Shuttle depart from in Cambridge?
We depart from the front hotel entrance of the Hyatt Regency Chesapeake Bay Resort and Spa, 100 Heron Blvd, Cambridge, MD 21613. The hotel is located approximately 3/4 miles from Rt. 50 inside the Hyatt grounds. You may park and leave your vehicle at any Hyatt parking lot while you are away.
- Where does it stop at BWI?
The Shuttle will depart from end of Skywalk B
in the HOURLY PARKING GARAGE.
To access this location, take the elevators located
between Southwest and Delta (in front of baggage carousel) to Skywalk B (Parking).
Use the moving sidewalk to the parking end. Driver will meet you at the area marked "Skywalk B Transportation Waiting Area".
Click Here for BWI Upper Level Map
Click Here for BWI Lower Level Map.
If we have your cell phone number we will attempt to make contact with
you.
- Do I need a reservation?
Yes. All seating is by reservation. However, you may change your reservation free of charge, and we will be happy to accommodate you on another departure if seats are available.
- What methods of payment do you accept?
You may pay with cash, or credit card, either when you book your reservation, or when you leave from our terminal in Salisbury and Easton.
We accept Master Card, Visa, American Express & Discover.
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Is there a fee for cancelling or changing a reservation?
Yes, there will be a $ 5 processing fee for cancelling or changing a reservation (not as a result of weather).
If you cancel within 12 hours the entire shuttle fee will be charged regardless of whether the seat is used.
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What if my flight is late and I miss the shuttle?
We will accommodate you on the NEXT AVAILABLE Shuttle at no additional charge. If you miss the last shuttle of the night, we will accommodate you on the following day if you so desire. However, if you choose not to use a shuttle at all, your shuttle fare WILL NOT be refunded or applied to a future shuttle.
Are there any special restrictions regarding when I can arrive at BWI?
Yes. Due to severe air traffic delays being experienced, we will not accept shuttle reservations for passengers whose flights are scheduled to arrive at BWI after 4 p.m.
from the following origination points:
New York area airports: JFK, LaGuardia, and Newark
Philadelphia
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Are your driver's subject to government certification?
Yes. All of our drivers are carefully screened. In order to obtain Public Service Commission certification they must pass an extensive background check, and have a spotless driving record. Additionally, they are trained in the handling of customer service issues. Personal appearance and customer interaction are paramount in our organization.
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